RETURN & REFUND POLICY
Return & Refund Policy
At qyreud.shop, we want you to be satisfied with your purchase. This Return & Refund Policy explains your rights and the procedures applicable to returns, cancellations, exchanges, and refunds.
1. EU Right of Withdrawal
Customers located in France and other eligible European Union countries generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without having to provide a reason, subject to applicable legal exceptions.
To exercise your right of withdrawal, please contact:
Email: help@qyreud.shop
Your request must clearly state that you wish to cancel or return your order.
After contacting us, our customer service team will provide return instructions where applicable.
2. Return Eligibility
Returned products should:
- Be returned within the applicable return period
- Be unused and unworn
- Be unwashed
- Be free from stains, perfume, makeup, damage, or alterations
- Include original labels and packaging where reasonably possible
- Be accompanied by sufficient order information
We reserve the right to refuse or reduce a refund where a returned product has been used beyond what is reasonably necessary to inspect its nature, characteristics, and functioning.
3. Non-Returnable Products
Subject to applicable consumer law, certain products may not be eligible for return for hygiene or safety reasons once protective seals have been removed.
This may include certain:
- Underwear
- Lingerie
- Swimwear with removed hygiene protection
- Earrings or other hygiene-sensitive accessories
- Personalized or customized products
This restriction does not affect your legal rights in relation to defective, damaged, or incorrectly supplied products.
4. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photographs or video where appropriate
- Photographs of the shipping packaging where relevant
After reviewing the information, we may offer an appropriate solution, including replacement, refund, or other remedy required under applicable law.
5. Return Shipping Costs
For ordinary change-of-mind returns, customers may be responsible for return shipping costs unless otherwise required by applicable consumer law.
If a product is confirmed to be defective, damaged on arrival, or incorrectly supplied, reasonable return costs may be covered or reimbursed where legally required.
Please do not send a return before contacting our customer service team.
6. Refund Processing
Once a returned product has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will normally be issued to the original payment method.
Refund processing may take approximately 5–10 business days after approval, depending on your bank or payment provider.
7. Original Shipping Charges
qyreud.shop provides free standard shipping, so no standard outbound shipping charge will normally be deducted from your refund.
Additional optional services, if specifically purchased, may be treated differently where permitted by law.
8. Order Cancellation
If you wish to cancel an order before shipment, contact us immediately at:
We will attempt to cancel the order before dispatch. However, once an order has entered processing or has already been shipped, cancellation may no longer be possible and the normal return procedure may apply.
9. Exchanges
If you would like a different size, color, or product, please contact customer support.
Depending on availability, we may provide exchange instructions or ask you to return the original item and place a new order.
10. Contact
For return or refund questions:
qyreud.shop
Email: help@qyreud.shop
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